Description
Would you like to be part of building a brilliant values driven team to deliver quality outcomes for those looking to return to work?
Company Overview
You would be joining Palladium, a global impact organisation, with 3,000 employees in over 90 countries. We are a mission-driven business, for whom the impact of our work is as important as the commercial return; the common feature of all our work, regardless of contract size, is the requirement that it contributes to positive social and economic impact. We simply call this ‘Positive Impact’. For the past 50 years, we have been helping our clients to see the world as interconnected in over 90 countries- by formulating strategies, building partnerships, and implementing programs that deliver lasting positive impact.
Programme Overview
Connect to Work is a UK government-funded initiative that forms part of the Get Britain Working Strategy. It is aimed at supporting individuals with disabilities, health conditions, or other complex challenges in finding and maintaining good, sustainable work. Programme delivery will include an IPS (Individual Placement Support) or SEQF (Supported Employment) approach, tailoring the service to the individual. Local embedded community support will be key to delivery and engagement, and the contract will work alongside local partners, stakeholders and employers. Individuals can either self-refer or be referred by professionals.
Palladium is responsible for the contract in Berkshire working alongside key local partners.
Location and Salary
This is a hybrid role and time with the team in Berkshire is expected approx. 3 days a week to observe and support Advisors. In such instances, travel costs will be reimbursed by Palladium over and above your Berkshire base. Salary is £32-£34K dependant on relevant experience.
Primary Duties and responsibilities:
Design and/or own systems and processes to ensure compliance with all contractual requirements; ensure processes are accurately documented and appropriately shared.
Deliver a schedule of regular quality monitoring tasks, related to both IPS and SEQF fidelity requirements, to ensure all fidelity scores are good and higher. Agree the schedule with the Quality Manager and stakeholders.
Support the implementation and monitoring of CMS to support multiple stakeholders that fulfil Client requirements.
Record and report on the findings. Provide feedback and where necessary support to address areas for improvement. Spot trends and make proactive suggestions for solutions.
Ensuring IPS and SEQF fidelity is embedded from the onset by providing coaching, support and further training to all staff where needed, working alongside line managers. – this could be through induction as well as group and 1-1 / observations, training and audits.
Provide reports on topics requested by the Quality Manager by auditing, collecting, analysing and summarising information.
Play a role in the preparation and checking of contractual reports required by the Client.
Provide support and present during client facing quality assurance exercises
Support Quality & Compliance manger with quality frameworks such as Matrix and ISO 9001:2015
Take the lead on ensuring that Project teams are ready for any contractual audits and is fulfilling contractual obligations – for example SEQF self-assessment and IPS Fidelity Audits
Act as Safeguarding lead Palladium UKECS
Any other duties as reasonably required for the smooth running of the program.
Skills and experience:
Required
A Quality and Compliance understanding of IPS and SEQF that can be used to drive and deliver high standards within a remote team
Previous audit experience including auditing offline documentation, auditing processes and observing and monitoring live delivery
Experience of feeding back findings to a range of stakeholders, using written or verbal feedback as appropriate
Experience of working to contractually defined targets and standards
A proven track record of achieving outstanding quality and compliance on projects
Skilled in understanding contractual requirements and applying them to practical delivery
Experience of working independently to manage and deliver own workload
Experience of developing and maintaining process documentation on behalf of a team
Ability to manipulate Microsoft excel data and present the required information for analysis and reporting.
Experience with the monitoring and reporting of Case management systems
Desirable
Previous experience working within an employability and community service sector, ensuring a clear and monitored quality assurance process throughout the customer journey
Experience of building up a quality monitoring plan for a new contract
Experience of working with IT to have processes added to systems, user acceptance testing
Full clean driving licence and access to a car given the potential rural nature of the contract
Key Competencies:
Proactive and solution focused
Communicate a passion for quality and high standards, enthusing others.
Ability to build relationships with all stakeholders to achieve positive outcomes
Excellent level of attention to detail in all work – written and verbal communications, planning and preparation of audits
Performance and target focused
Able to organise own workload effectively
Ability to adapt to change and re-prioritise tasks where appropriate
Confident to learn about any unfamiliar areas of the contract or the team’s delivery
The determination and drive to want to make a positive difference.
Guiding Principles
Across our offices, our Guiding Principles define who we are and what we stand for. We are looking for candidates that resonate with them:
We are One Palladium: We are all accountable, we take responsibility for our actions and celebrate the positive impact we create.
Our business grows when our people grow. We seek out opportunities to develop ourselves, each other, and Palladium.
Our strength lies in our differences: We harness our unique strengths by listening to and respecting each other.
Making mistakes is part of learning: We admit our mistakes early, help to make things right, and learn from the experience together.
We don’t exist without results: We’re driven by the outcomes we achieve and stay focused on what matters.
Equity, Diversity & Inclusion – Palladium is committed to embedding equity, diversity, and inclusion into everything we do. We welcome applications from all sections of society and actively encourage diversity to drive innovation, creativity, success and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce; and that all job applicants and employees receive equal and fair treatment regardless of their background or personal characteristics. These include: (but are not limited to) socio-economic background, age, race, gender identity and expression, religion, ethnicity, sexual orientation, disability, nationality, veteran, marital or Indigenous status.
As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. Should you require any reasonable adjustments or accommodations to be made due to a disability or any other circumstance, please let us know.
Safeguarding – We define Safeguarding as “the preventative action taken by Palladium to protect our people, clients and the communities we work with from harm”. We are committed to ensuring that all children and adults who come into contact with Palladium are treated with respect and are free from abuse. All successful candidates will be subject to an enhanced selection process including safeguarding-focused interviews and a rigorous due diligence process.
Palladium International is a Real Living Wage Employer.
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40 Victoria Road, Aldershot GU11
1TQ
BASE is registered in England and Wales as a
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1136395
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